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Are you giving the best first impression to your customers?.
Our telephone answering services are designed to allow small businesses and sole traders
to concentrate on what you do best, your own business. Let us take care of your telephones.
Literally within minutes, most phone lines/systems will allow you to
divert your calls to a number we allocate you. Our staff
will then take care of your incoming calls,
Let us take care of your incoming calls and customers whilst you are busy or on holiday.
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Need to reduce company outgoings
We can help ...
Missing calls, phone not manned permanently
We can help ...
Going on holiday, need cover for your phones
We can help ...
Foreign company, require UK presence
We can help ...
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Many surveys have found that customers are more likely to leave a message with a human than
a machine. Whether you use our staff permanently, just for holiday breaks or as an
overflow service, we will always be here to answer your calls.
What Do We Get?
Each of the 2 plans we offer, include different features. Also some additional services
are not available on the PAYG plan. Please use the feature table below to select the
most appropriate plan.
| PAYG | Monthly | Feature |
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| x | x | Call service 09.00 – 17.30 Mon-Fri |
| x | x | Handling Sales/Nuisance calls |
| x | x | Calls answered with your personalised greeting |
| x | x | Messages sent to you by email or SMS * |
| x | x | Key company details stored to answer basic queries (opening hours, web address etc) |
| x | Personalised voice mail included for out of hours |
| x | One dedicated DDI (Direct Dial Inward) for your calls to be diverted to |
| x | Your own dedicated 0844 number |
| x | Call Patching Service available ** |
| x | Diary Management Service available ** |
| * | Messaging costs are applicable |
| ** | Addional Costs for this service will apply |
What Can We Do?
Each customer receives personal treatment from our telephony staff who act as
your Personal Assistants, we are not a Call Centre and you will not be treated like one. Your PA
can perform any of the following for you:
- Take messages, pass them on via voicemail, fax, email or SMS
- Patch calls through to you live on any number (subscription package only)
- Handle sales and recruitment calls for you.
- Handle brochure requests.
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How Does It Work?
When you signup we allocate a phone number for you. The moment a customer phones your number, our
computer systems display the relevant details to all our telephony staff. Your greeting is displayed
along with many other common details which the PA may need to know or give out on your behalf.
Your calls can be dealt with by taking messages or by patching your calls through to you anywhere
in the world. Messages can be forwarded by SMS, email or fax. Alternatively they can be left on our
Voicemail system for you to pick up at anytime day or night.
Costs
Please find below the prices for our telephone answering services and related items. All prices
are excluding VAT, which will be added for all applicable countries.
If you would like to discuss this service or signup, then please call us now on 0800 083 0788.
| Telephone Answering - Subscription Plan (Call Patching Available) |
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| Setup Fee | : | £10 setup |
| Monthly Fee | : | £25 per month or £250 per year (save £50) |
| Messages | : | 60p per message, extra 15p for SMS Text |
| Live Call Transfer to UK landline | : | £0.50 per call |
| Live Call Transfer to Mobile/International | : | £0.75 per call |
| Telephone Answering - Pay-As-You-Go Plan (Call Patching NOT available) |
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| Setup Fee | : | £10 setup |
| Monthly Fee | : | Free |
| Messages | : | £1.50 per message, extra 15p for SMS Text |
If you wish an alternative number to an allocated 0845 number, these can be provided for a
small charge. We can provide numbers for any UK city, some
foreign cities, countries and even foreign freephone numbers.
| Telephone Answering - Different Numbers Available |
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| UK City, any city number prefix you wish | : | £3.95 per month |
| 0844, 0845, 0870, 0871 Non Geographic number | : | £14.95 setup, £4.95 per month |
| 0800 Freefone number | : | £14.95 setup, £7.95 pcm, 4p per minute |
| International Freefone numbers | : | call to discuss |
If you would like to discuss this service or signup, then please call us now on 0800 083 0788.
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