| Mailing Service |
Can I use your business address as my registered office address?
No. You are legally responsible for keeping certain documents at your registered address,
which can be inspected at any time. You can only use the address for your correspondence.
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Are there any postal restrictions?
- This address cannot be used for the receipt of any legal documentation.
- All postal items received which are above 1kg in weight or are above an A4 envelope
or in a Jiffy style bag are classed as parcels and are subject to additional charges.
- The service allows for the receipt of 500 postal items per calendar month.
An additional £15 is charged per calendar month for each additional 500 items of post.
- Post is always rounded up to the nearest 500 items.
- We can only accept postal items which require a signature between 9am and 5:30pm
Monday to Friday excluding Bank Holidays. Parcels or postal items which require a
signature and are delivered outside these times cannot be accepted.
Customers must ensure parcels are delivered at the appropriate times if a signature is
required.
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Are there any parcel restrictions?
- All parcels must not exceed the measurements of 610mm x 460mm x 460mm.
- All parcels must not exceed the maximum weight of 5kg.
- All parcels received are given a 7 day holding period for collection or
forwarding on, after which the Parcel Storage Fee is charged on a daily basis.
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How do I pay for the service?
You will be invoiced monthly in advance of your period starting. Payment must be received
in time in order to avoid service suspension.
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What payment methods do you support?
You can pay all bills by Cheque or Credit/Debit card. However if paying by cheque please
ensure the cheque reaches us 4 days prior to the date required in order to allow your
cheque to clear.
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| Telephone Answering |
How do I pickup my VoiceMail messages?
You can collect your messages by simply dialling our Voicemail System and then entering
your mailbox number and your access code.
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Do I pay for wrong numbers?
No. We will only charge the message fee if it results in a message being taken. Wrong
numbers and other miscellaneous calls are not charged.
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How and which calls do I divert to you?
Most telephone suppliers (including BT) have a Call Divert Service. For details of how to
use these services to forward all calls, overflow calls or just unanswered calls, please
refer to a separate FAQ.
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Do I pay for sales calls?
You will be asked this when ordering the service. If you request them, then messages are
taken and you are charged. Alternatively you can simply ask us to take care of your
sales calls. We will simply tell the vendor you are not interested in the service or
product being sold. Alternatively we can give out an email address free of charge.
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Can I have my own greeting?
Your greeting and our responses can be tailored to your needs. Our computer system is then
programmed so that all operators see your scripts and answer your calls accordingly.
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Do you offer telephone answering outside 9 to 5:30?
Currently we do not offer this.
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What happens outside 9 to 5:30?
Outside of office hours, your customers will receive a customised greeting for your
company. We can either record this greeting for you, or you can have access to alter
the greeting at any time by phoning our Voicemail service.
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